How do you ship?
We ship Monday-Friday FedEx next day air, door to door delivery. Orders typically need to be in by 1:00pm Eastern for next day arrival. Orders shipped Friday will have an additional shipping charge of $16 for Saturday delivery.
How much is shipping?
We have a $29.99 flat rate shipping Monday-Friday. We ship Monday-Friday FedEx next day air, door to door delivery. Orders shipped Friday will have an additional shipping charge of $16 for Saturday delivery. We ship over 1,000 orders a week. Our shipping process insures that your animal will arrive in great health. Our shipping department packs each and every reptile with the utmost care. We use styrofoam, heat packs/cold packs as needed and different size packing containers to insure safe travels for your reptile. You must be available/sign to receive your reptile, so the reptile can be safely brought into his/her new environment. For more information please see our shipping policy .
Do you ship outside the USA?
Yes, Reptiles by Mack does ship all over the World to most countries however, as an export, international orders require various inspections and fees from the US Fisheries and Wildlife. These necessary, legal requirements will add substantial fees and international shipping charges of between $300 to $500 depending on the country. This is why we only export larger orders and have a minimum order of $3000 USD plus shipping and miscellaneous fees.
Do you use heat packs, and cold packs when shipping?
Yes we use heat packs and cold packs when needed. We reserve the right to hold all shipments when weather conditions are not favorable.
Can I directly pick up my animal from your facility?
We do welcome direct pickups by appointment only. There is a $9.99 packing & handling fee that will be applied to your total. This includes an insulated box to ensure your new pet is protected while traveling home. Please call to schedule an appointment.
What type of payments do you accept?
We take all forms of credit cards, and cash (for pick up orders only).We do accept PayPal as well. If you are going to use PayPal as payment please contact us directly to place your order. Coupons and Discount codes are for Live Animals only and a minimum purchase of $50.00 is required to use. Limit of one coupon / discount code per transaction. Coupon / discount codes cannot be combined with other promotions or sale offers.
How do I use the shopping cart?
Dirrection for using our shopping cart can be found on our help page. If you are having troubles updating products or editing your cart, feel free to Contact Us for assistance.
Why are your animals cheaper than some of the prices I see online?
Quite simply put, we price our animals to sell and we sell everything that we breed. Our quality is second to none and you can learn more about some of our happy customers here.
We have been in business since 1985 and are continuing to grow our business, based on three important factors:
1. Great quality animals
2. Awesome customer service
3. Competitive prices
We have two large breeding facilities in Xenia, Ohio and each of our six Reptile departments has a dedicated manager and large team of care technicians that take care of housing, feeding, cleaning and breeding our animals, 365 days a year. This, along with out unsurpassed shipping record has helped us achieve our reputation as one of the very best breeders around.
Our founder John Mack, is renown industry wide as an honest, reliable, high quality breeder and it's a combination of these factors that has made us one of the three largest breeders and suppliers in the world today. John represents the Reptiles business on the Board of Directors for PIJAC and is on the CDC Zoonotic Diseases Committee. Additionally, we are accredited through the Better Business Bureau with its highest possible rating and offer a 100% satisfaction guarantee on all orders, so you can be very confident that you are ordering, at absolutely no risk, from one of the very best breeders and suppliers in the business.
Is the animal in the picture the actual animal I will receive?
The animal in the photos are a good representation of our animals, however all animals are unique and will vary slightly from the pictures. We do have a section called Reptique™
where you can purchase the exact animal pictured.
Are your animals guaranteed to be in stock?
We work hard to keep our website up to date, however, due to a high volume of business and a rapidly changing inventory the animal you ordered may not be in stock. In the event of this happening we will contact you. Please provide us with your best email and phone number to contact you if needed.
Can you sex animals?
Sexing of our reptiles are not 100% guaranteed. Babies and Juveniles are usually difficult to sex accurately. Our animal care technicians can try to sex your new pet, but we still cannot absolutely guarantee the results.
There are some exceptions; we can sex our snakes, pythons, boas, older geckos and bearded dragons.
What strain of Albino are your leopard geckos?
We work with both Tremper Albino and Rainwater Albino in our colonies. Typically, we use Tremper Albino for most color morphs, but we do use the Rainwater for producing Albino Leucistics. Because we no longer track our geckos individually, we cannot say 100% which albino gene was used to produce those geckos.
Do Reptiles Bite?
All animals are individuals and will have different personalities. We cannot guarantee that animals will not bite.
What is the best reptile for a beginner?
Reptiles make great pets. Before purchasing a reptile we suggest you look at our care tip page. Leopard Geckos, Crested Geckos and Bearded Dragons make great beginner pets. Our care sheets can be found online as well as books and E-books. If you have any questions, one of our friendly sales representatives will be able to help you find the best pet for you and your family.
Do you have care sheets for your reptiles?
You can visit our care tip page for care sheets as well as books and E-books.
What is your Health Guarantee?
We offer a live arrival guarantee as well as 72 hour health guarantee. If you are not 100% happy with the quality of your purchase please call us at 937-372-9570. Issues need to be addressed ASAP so we can resolve the problem. If you want to file a claim after hours you can either fax us at 937-372-9580 or email us at email@example.com
Does my state require a vet certificate or other requirements?
To the best of our ability these states Georgia, Idaho, Montana, Utah, Washington, and Wisconsin require a veterinarian certificate of health that is an additional $15. If you live in one of these states you will be contacted by one of our customer service representatives. Laws and regulations are changing continually and we do our very best to stay up to date, but State compliance is buyer's responsibility. For more detailed information please see our Terms and Conditions or contact your responsible state government agency if you have further questions.
I've heard reptiles and amphibians carry diseases, what do I need to know?
Zoonotic diseases are diseases that can be passed between animals and humans. These infectious diseases are not limited to reptile and amphibian pets. By practicing good sanitation and personal hygiene the risk can be minimized. It is also advised to have all new pets examined and tested by a licensed veterinarian prior to introducing them to your home. Please visit our zoonotic disease page more information and resource links.
I've tried calling a few times but can't get through, how do I contact you?
We frequently experience high call volumes. If we are unable to take your call we ask that you leave us a message and we will call you back as soon as a sales representative becomes available. We apologize for the inconvenience. Alternativly, you can email us at firstname.lastname@example.org