100% Satisfaction Guaranteed
If you are not 100% happy with the quality of your purchase please call us at 937-372-9570.
We offer a live arrival guarantee as well as a 72 hour health guarantee.
Issues need to be addressed ASAP so we can resolve the problem.
If you want to file a claim after hours you can either fax us at 937-372-9580 or email us at firstname.lastname@example.org
$29.99 Flat Rate Shipping Monday-Friday
At Reptiles by Mack we care about the health and well-being of each and every animal that gets shipped out. Not only are they our babies but they will soon be part of a loving family. To ensure a safe trip we observe weather conditions daily and pack each box to meet the weather conditions. We reserve the right to hold all shipments when weather conditions are not favorable to the animals' safety.
We ship Monday-Friday FedEx next day air, door to door delivery. Orders shipped Friday will have an additional shipping charge of $16 for Saturday delivery.
Orders placed by 1 pm eastern time can typically get shipped the same day. Orders after 1 pm will get shipped the next shipping day.
$9.99 Direct Pick Up
We do welcome direct pickups by appointment only. There is a $9.99 packing & handling fee that will be applied to your total. This includes an insulated box to ensure your new pet is protected while traveling home. Please call to schedule an appointment.